At 5bwm, your privacy matters. This Privacy Policy explains exactly what personal information we collect from Filipino players, how we use it, who we share it with, and how we keep it safe. Reading this page takes just a few minutes and gives you a clear picture of your rights as a user on our platform.
Last updated: June 2025. This policy applies to all players accessing 5bwm from the Philippines.
When you register an account on 5bwm, we collect the personal details you provide directly — including your full name, date of birth, email address, and contact number. We also collect information about how you use the platform, such as your login activity, betting history, deposit and withdrawal records, and device information including your IP address and browser type. This data is necessary to operate your account, process transactions, and comply with our legal obligations as a licensed platform serving Filipino players.
In addition to information you provide voluntarily, we may collect data automatically through cookies and similar tracking technologies when you browse the 5bwm platform. These technologies help us understand how players navigate the site, which features are most used, and where technical issues may arise. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features.
For identity verification and fraud prevention purposes, we may request additional documentation such as a government-issued ID, proof of address, or proof of payment method ownership. These documents are handled with strict confidentiality and are used solely for the purposes of verifying your identity and protecting the security of your account. We do not retain copies of identity documents beyond the period required by applicable regulations.
The personal data we collect is used primarily to operate and improve the 5bwm platform for Filipino players. This includes processing your deposits and withdrawals, managing your account settings, verifying your identity, and providing customer support when you contact us at [email protected]. Without this data, we would not be able to deliver the core services that make up the 5bwm experience.
We also use your data to comply with our legal and regulatory obligations, including anti-money laundering checks, responsible gaming monitoring, and reporting requirements under Philippine law. If our systems detect unusual account activity or patterns that may indicate a problem, we may use your data to investigate and take appropriate action to protect both you and the integrity of the platform. We take these obligations seriously and handle all related data with the highest level of care and discretion.
Where you have given your consent, we may use your contact details to send you information about promotions, new features, or platform updates that may be relevant to you as a Filipino player. You can withdraw this consent at any time by contacting [email protected] or updating your communication preferences in your account settings. We will never use your data for purposes beyond those described in this policy without first obtaining your explicit consent.
5bwm does not sell your personal data to any third party for commercial or marketing purposes. We may share your information with trusted service providers who assist us in operating the platform — including payment processors, identity verification providers, fraud detection services, and cloud infrastructure partners. All such providers are contractually required to handle your data securely and only for the specific purposes for which it was shared.
We may also disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so. This includes situations involving suspected fraud, money laundering, or other criminal activity. In all such cases, we will only share the minimum amount of data necessary to fulfil the legal obligation, and we will document the disclosure in accordance with our internal data governance procedures.
In the event that 5bwm undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity as part of that process. You will be notified of any such transfer and of any changes to this Privacy Policy that may result from it. The new entity will be required to honour the commitments made in this policy with respect to your personal data.
We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the 5bwm platform is encrypted using industry-standard TLS protocols, ensuring that your information cannot be intercepted in transit. Our servers are hosted in secure data centres with strict physical and logical access controls.
Access to your personal data within 5bwm is restricted to staff and systems that genuinely need it to perform their functions. All team members with access to personal data are trained in data protection best practices and are bound by confidentiality obligations. We conduct regular internal reviews of our security practices to identify and address any potential vulnerabilities before they can be exploited.
Despite our best efforts, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your account or suspect that your data has been compromised, please contact us immediately at [email protected]. We will investigate all reported incidents promptly and take the necessary steps to contain any breach and notify affected players in accordance with applicable Philippine data protection regulations.
As a Filipino player on 5bwm, you have a number of rights with respect to your personal data under the Data Privacy Act of 2012 and other applicable Philippine regulations. You have the right to access the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and in certain circumstances to request that your data be deleted. You also have the right to object to certain types of processing and to request that we restrict how we use your data while a complaint or query is being resolved.
To exercise any of these rights, simply contact our support team at [email protected] with a clear description of your request. We will acknowledge your request within a reasonable timeframe and aim to resolve it fully within 30 days, or sooner where possible. In some cases, we may need to verify your identity before processing a data request to ensure that we are not disclosing or modifying information belonging to another person.
If you are not satisfied with how we have handled your personal data or responded to a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so that we have the opportunity to address your concern directly, but we fully respect your right to escalate the matter to the relevant authority if you feel it is necessary.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. For most account-related data, this retention period is at least five years following account closure, in line with anti-money laundering requirements applicable to online gaming platforms in the Philippines. Once the retention period has expired, your data will be securely deleted or anonymised.
This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable regulations. When we make material changes, we will notify you by email or through a prominent notice on the platform before the changes take effect. The date at the top of this page always reflects when the policy was last revised, so you can check back at any time to see the current version.
Continued use of the 5bwm platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact [email protected] to discuss your options, including account closure. We are committed to being transparent about how we handle your data and will always give you adequate notice before any significant changes come into effect.
Straight answers to what Filipino players ask most about data and privacy.
No — 5bwm does not sell your personal data to advertisers or any other third party for commercial purposes. Your information is used solely to operate your account, process transactions, comply with legal obligations, and improve the platform experience for Filipino players. Any third-party service providers we work with are contractually bound to use your data only for the specific purpose for which it was shared, and they are prohibited from using it for their own marketing or commercial activities. If you have concerns about how your data is being used, you can contact us at [email protected] at any time.
You can request a copy of the personal data we hold about you by sending an email to [email protected] with the subject line "Data Access Request." Please include your registered email address and a brief description of the information you would like to access. We will verify your identity before processing the request to ensure your data is not disclosed to anyone else. Once verified, we aim to provide the requested information within 30 days. There is no fee for a standard data access request, and we will provide the information in a clear, readable format.
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected or when you withdraw your consent. However, please note that we are required by Philippine law to retain certain account and transaction records for a minimum period after account closure — typically at least five years — for anti-money laundering and regulatory compliance purposes. We will always explain clearly which data can be deleted immediately and which must be retained, and we will delete everything we are legally permitted to remove as promptly as possible. Send your deletion request to [email protected].
The full 5bwm Terms and Conditions are available on the Terms and Conditions page. The Terms and Conditions cover all aspects of using the platform, including account rules, betting rules, bonus terms, and the limitation of liability. This Privacy Policy forms part of those Terms and Conditions, so by agreeing to the Terms you are also acknowledging this policy. If you have any questions about either document, our support team is available 24/7 at [email protected] and will be happy to help.
Questions about your account or how we handle your information? Our team is ready to help Filipino players 24/7. Or head to the FAQ for quick answers.